Why humanising online experiences is now a must in a post-pandemic world
New customer personas have emerged from the pandemic - and they require bespoke journeys. Who are they, what are their behaviours, and how to build a competitive edge through persona-centric experiences.
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Customer expectations have changed and they are harder to meet than ever before.
Download the study to discover:
5 new customer personas and their interaction preferences
How expectations vary across Asian markets
Why live human support is growing in importance
Customer expectations have changed and they are harder to meet than ever before.
Download the study to discover:
5 new customer personas and their interaction preferences.
